Hardware Maintenance Plan

 

Plan Features

Platinum

Gold

Silver

Initial Network Evaluation and Project Plan
Installation & Configuration of
Remote Monitoring Service
24 x 7 Remote Monitoring Service
Unlimited Network Alert Notification
Executive Summary Monthly Report

Virus Definition Updates

Adding and removing users on network

Virus REMOVAL and cleaning

Printer Management

Administrator for remote control and
access to network

Unlimited Remote Control Assistance

Recovery of Applications
(office must supply media)

Vendor liaison
(Including manufacturer warranty claims)

Remote Monitoring of Backup

Unlimited Network Patch Management

Unlimited Technical Phone Support
for all Technical issues
** See Below
Unlimited Break Fix for all Technical issues * See Below
Loaner Equipment N/A N/A
Replacement Parts Covered
(See Disclaimer Below)





 

Rates start as low as $25.00/month per server and $10.00/month per Device

* Onsite Break/Fix hours are determined by number of Servers and Devices. These onsite hours can be used for Onsite troubleshooting or labor to replace parts. Project work is NOT included: GOLD PACKAGE.

** 1 Covered Technical Phone incident per month SILVER PACKAGE.

A device for pricing purposes is defined as any item that has an IP address: Server, Virtual Server, Workstation, Router, Switch, Access Point, Laptop, Tablet, Network Printer, All In One or Backup.

Once the monitoring software is installed, upon request, an inventory of devices can be provided.